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酒店文職人員HOTEL CLERK

時(shí)間:2024-07-22 14:04:51 登綺 求職英語 我要投稿
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酒店文職人員HOTEL CLERK

  酒店文職人員,通常被稱為酒店職員或前臺(tái)職員(Hotel Clerk),在酒店運(yùn)營中扮演著重要角色。以下是小編收集整理的酒店文職人員HOTEL CLERK,歡迎閱讀,希望大家能夠喜歡。

酒店文職人員HOTEL CLERK

  酒店文職人員

  Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.

  OBJECTIVE:

  To contribute developed customer relations and administrative skills to a challenging in a hotel.

  SUMMARY OF QUALIFICATIONS:

  Developed interpersonal skills,having dealt with a diversity of clients,professionals and staff members.

  Detail-and goal-oriented.

  Function well in high-stress atmosphere.

  Knowledgeable on both EECO and APTEC computers systems.

  CAREER HISTORY

  1992-Present THE OLIVER HOTEL,Whitewater,KS

  Hotel Clerk

  Resolved guests needs.Controlled reservation input utilizing EECO computer system.Handled incoming calls.Maintained daily reports involving return guests,corporate accounts,and suite rentals.Inspected rooms

  1988-1991 WALDEN HOTEL,Walton,KS

  Hotel Clerk

  Trained personnel.Handled telephone,international fax and telex bookings.Maintained daily and monthly reports tracking demands and guaranteed no-show billing.Utilized APTEC computer for inputting group booking and lists.

  1986-1987 WALDEN HOTEL,Walton,KS

  Sales Associate

  Assisted customers.Maintained stock.Opened/closed shop.Tracked best selling novels,and made recommendations to customers.

  1983-1985 BETHEL COLLEGE,North Newton,KS

  Secretary

  Responsible for general clerical duties.Resolved inquiries.Assisted in locating guest speakers.

  EDUCATION

  BETHANY COLLEGE,Lindsborg,KS

  Bachelor of Science;Sociology,1983

  PREFERENCES

  Furnished upon request

  Candidates customer relations and administrative skills,essential in the hotel/hospitality field,are emphasized throughout the resume.

  Education is de-emphasized because candidates work history is strong.

  酒店文職人員

  1.客戶接待:迎接客人,辦理入住和退房手續(xù),確?腿说淖∷摅w驗(yàn)從一開始就愉快。

  2.信息管理:更新并維護(hù)客人信息,包括預(yù)訂詳情、支付方式等,保證數(shù)據(jù)的準(zhǔn)確性。

  3.溝通協(xié)調(diào):與酒店內(nèi)部各部門(如客房服務(wù)、餐飲、維修)保持良好溝通,確?腿诵枨蟮玫郊皶r(shí)響應(yīng)。

  4.問題解決:處理客人投訴和特殊請(qǐng)求,提供解決方案,維護(hù)良好的客戶關(guān)系。

  5.財(cái)務(wù)管理:處理客人賬單,包括收取押金、結(jié)賬和開具發(fā)票等工作。

  6.預(yù)訂管理:處理電話和在線預(yù)訂,確認(rèn)預(yù)訂細(xì)節(jié),確保房間分配合理。

  7.客戶服務(wù):提供關(guān)于酒店設(shè)施、周邊景點(diǎn)、交通信息等咨詢,提升客人滿意度。

  8.安全與合規(guī):遵守酒店的安全政策和程序,確?腿诵畔⒌谋C苄院桶踩。

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