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口語實戰(zhàn)演練：如何轉接客戶來電
A: Stone Corp. Hi, Mary speaking.四通公司，您好，我是Mary.B: Hello, I'd like to speak to Mr. Hunter, please.你好，我想找Hunter先生。
A: May I ask who is calling, please？請問您是哪位？
B: My name is Herbert Wood of IBM Computer Company.我是IBM電腦公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.謝謝，Wood先生，請稍等。（打內線電話）Hunter先生，IBM電腦公司的Wood先生找您。
C: Can you find out what he wants？你可以問他有什么事嗎？
A: Yes, Mr. Hunter. (to caller)I'm sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.好的，Hunter先生。（對來電者說）對不起Wood先生，讓您久等了。Hunter先生現(xiàn)在非常忙，他想知道你有什么事對他說。
B: Yes, I want to buy some computer software and talk about developing some other software. I don't know whether he is interested in that or not？是的，我想買一些計算機軟件，另外再談一談開發(fā)一些其它的軟件。我不知道他是否有興趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please？(to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.我明白了，非常感謝，Wood先生。請你等一下好嗎？（打內線電話）Hunter先生，Wood先生想買一些計算機軟件。
C: I see. Put him on line two.好的，請轉到2號線。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I'm very sorry to have kept you waiting. I'll put you through to Mr. Hunter.好的，Hunter先生。（對來電者）Wood先生，不好意思讓你久等了，我把你的電話接給Hunter先生。
A: Good afternoon, Sales Department. May I help you？下午好，銷售部，我能幫你什么忙嗎？
B: Could I speak to Mr. Bush, please？可以和Bush先生說話嗎？
A: I'll see if he is available. Who shall I say is calling, please？我要看一看他是否在。請問我得告訴他誰打來的？
B: John Smith.
A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I'm afraid. Can I help you？請別掛機，Bush先生正在和總經(jīng)理開會，我可以幫你忙嗎？
B: Well, I want to discuss with him the new contract we signed last week.好的，我想跟他討論一下我們上星期簽訂的合同。
A: I don't think the meeting will go on mu
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