怎樣回復(fù)客戶對帳單中錯誤的抱怨？

1、 SAMPLE （范文 ）

Dear _________:

Thank you for your message of October 5 in which you pointed out that two mistakes totalling $450.50 had been made on your September statement.

I apologize for the errors. They were due to a fault in our computer records. We have corrected these records, and I can assure you that similar mistakes won’t occur again. I have enclosed another statement for September which shows the correct balance of $3,243.50.

I am sorry for the inconvenience that our errors have caused you and thank you for calling them to our attention.

Yours sincerely,

____________[name]

____________[title]

2、 TIPS 掌握寫作要領(lǐng)

1. Tell the customer that you have received his/her complaint.

2. Admit your mistake if the complaint is justified.

3. Explain the problem.

4. Describe HOW and WHEN adjustment will be made.

5. Promise that the same mistake will not occur again.

6. Apologize for any inconvenience.

7. Try to reestablish goodwill at the end of your letter. 

【怎樣回復(fù)客戶對帳單中錯誤的抱怨？】相關(guān)文章：

在錯誤中成長作文02-19

成長中的錯誤作文02-05

在錯誤中成長作文02-04

成長中的錯誤作文02-05

怎樣與客戶聊天技巧08-01

媽媽的帳單優(yōu)秀教案01-16

怎樣邀請客戶吃飯02-27

怎樣在微信或陌陌上搭訕？如何提高回復(fù)率？09-28

回復(fù)的評語11-03

管理中8大看似光榮的錯誤09-19