考研英語書信類作文常見類型：道歉信

道歉信

道歉信是寫信人對未盡之事向收信人表示歉意。所有道歉信都需要注意的是：解釋的理由要真實而詳細(xì)，態(tài)度要誠懇、語言要誠摯，從而使收信人理解，并達(dá)到最終諒解。道歉信的內(nèi)容可包括：1)表示歉意并說明道歉的事因;2)解釋自己的難處或苦衷;3)請求原諒或提出補救的方法。

常用套語有：

1表達(dá)歉意：There's no excuse for … I forgot to ….

I am indeed very sorry for …, but believe I had no intention to…

Here is my deepest apology for ...

Please forgive me for …

2解釋苦衷：The fact is that I had …/ Unfortunately I …/ I had a small accident …/ I have some urgent business to deal with My behavior yesterday was inexcusable, and I must tell you how …

3請求原諒提出補救方法：I want you to know how badly feel about… and to assure you that it will not happen again.

I realize that particular… is irreplaceable, but I hope you will use the enclosed check to purchase a similar one.

I hope this situation can be mended to everyone's satisfaction.

I can only hope you will forgive … on my part.

范例1

Directions:

You have received a complaint letter from your customer for the mix-up of order #: 26429782. Write a letter to him to 1) express your apology 2) explain the reason 3) provide the solution and offer the compensation.

Dear Mr. Bicman:

I apologize for the mix-up of order #: 26429782. We have just implemented a new packaging system that still has a few bugs to be worked out, but we did fix your order and sent it out this morning. For your trouble, we have enclosed a $25 gift certificate which can be used at any of our stores. Once again I would like to apologize for the mix-up in your order and any inconveniences this may have caused you.

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