星巴克面試英語題目

　　摘要：星巴克(Starbucks)是美國一家連鎖咖啡公司的名稱，1971年成立，是全球最大的咖啡連鎖店，其總部坐落美國華盛頓州西雅圖市。星巴克旗下零售產(chǎn)品包括30多款全球頂級的咖啡豆、手工制作的濃縮咖啡和多款咖啡冷熱飲料、新鮮美味的各式糕點(diǎn)食品以及豐富多樣的咖啡機(jī)、咖啡杯等商品。星巴克在全球范圍內(nèi)已經(jīng)有近21300間分店遍布北美、南美洲、歐洲、中東及太平洋區(qū)。

　　星巴克面試英語題目(一)

　　1, why do you want to work for our company, our company what are the advantages to attract you?

　　Your company is a famous enterprise, rich management experience, always to provide quality and efficient service for the purpose, to bring forth the new through the old, always take the customer demand as the center is an important factor of success of your company, and these are the factors that attracted me. Hope to get the opportunity to exercise in your company, to show my ability, and to improve and enrich myself.

　　2, whether the late experience? If you are late, how to explain the reason for being late to the supervisor, the final result?

　　(to answer: not impossible, but always while supervisor do not pay attention to work, pretending to be in early, so don't need to explain the reason for being late to her. )

　　The real answer: because from the work place is very near, never late. In the future will be to do not be late, if you are late, some because of traffic or emergency situation, will be rushed to the front, or to the company immediately to the supervisor explaining reasons for being late, must not conceal the truth.

　　3, and customers have had an unpleasant experience? How to deal with the results?

　　A: I think (before always tries to find more relaxed work, but the restaurant won't let novice to do complicated things and customer communication, so there is usually supervisor directly to. )

　　The real answer: there is no similar incident occurred, if any, will always keep a smile to think from the customer's point of view, never shirk responsibility, to explain the company's system to them, and as far as possible to keep the customer satisfied.

　　4, how to find work together partners in the work in the lazy? Once discovered how to deal with the results?

　　(to answer: as long as there are people lazy, I absolutely not found in supervisor's case, and he together and share the experience of the lazy, lazy lazy, continuous improvement, and ultimately less work, more rest purpose)

　　The real answer: if the partners did not perform supervisor work arrangements, as lazy, or when it is very busy, working partners only perform supervisor work arrangements, without sharing their work, but also can be regarded as lazy, and no team spirit. If found, will be given appropriate to remind, asked whether he was unwell, or what to do everything in one's power, the biggest help in the case, to ensure the company's high-quality service, efficient operation.

　　5, how to establish a good relationship with the customers, and how the results?

　　(to answer: if it is a handsome, certainly smiles, and is willing to provide all kinds of service, as far as possible to personal contact, can oneself is the ultimate goal. )

　　The real answer: for all customers, provide the service with a smile always, if it is a frequent customer, then try to remember his tastes and preferences, in the regulations of the company and when conditions permit, as far as possible to meet his needs, other companies can not do, improve customer satisfaction and loyalty. At the same time also played the potential effect of advertising, to attract more customers to our company to consumer.

　　A total of ten questions, for about 1 hours, what if supervisor ask you don't want to perform your reason, how to deal with this problem, the final results; when you think you can finish a job, or aware of their mistakes, but cannot get any help, how to do? The end result? And so on, uh, what metamorphosis.

　　And then 3 hours of unpaid trial, alas, is really not to discuss the exploitation. Finally asked what I have learned, what feel? Shame ah, you have the face to ask?! when I take a free labor, let me stop to wipe the table, sweep the floor, empty the trash, want to steal to learn how to do Coffee are not empty, I can learn

　　What? Don't ask you to teach me something?

　　First, you are a coffee shop in the store manager, you find the following conditions at the same time the premises::

　　1 tables on the desktop after the guests leave the empty cup left to clean up, clean desktop is not to be sorted out.

　　2 guests are asked the store selling varieties, he does not know how to coffee menu.

　　3 guests have finished the coffee, is by the cash register to check out.

　　4 manufacturers are ready to purchase, to the store manager to sign.

　　Excuse me, in view of the above occur at the same time, how do you handle the scheduling order, why?

　　Two, there is a staff of a bad temper that the store because along with other colleagues in store is poor and often transfer, now a was transferred to your

　　星巴克面試英語題目(二)

　　1、您是一家咖啡店的店經(jīng)理，你發(fā)現(xiàn)店內(nèi)同時(shí)出現(xiàn)下列狀況：

　　1)許多張桌子桌面上有客人離去后留下的.空杯未清理，桌面不干凈待整理。

　　2)有客人正在詢問店內(nèi)賣哪些品種，他不知如何點(diǎn)咖啡菜單。

　　3)已有客人點(diǎn)完成咖啡，正在收銀機(jī)旁等待結(jié)帳。

　　4)有廠商正準(zhǔn)備要進(jìn)貨，需要店經(jīng)理簽收。

　　請問，針對上述同時(shí)發(fā)生的情況，你要如何排定處理之先后順序，為什么?

　　2、你是店經(jīng)理，本周五結(jié)帳后，發(fā)現(xiàn)門市總銷售額較上周五減少30%，請問可能原因會(huì)是哪幾種，各原因如何應(yīng)對?

　　3、有一位甲員工脾氣不好以致在前三家店因?yàn)榕c店內(nèi)其他同事相處不佳而屢屢調(diào)動(dòng)，現(xiàn)在甲被調(diào)到你的店里面來，請問身為店經(jīng)理的你，將如何應(yīng)對?

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