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《一分鐘經(jīng)理人》One Minute Manager讀后感
《One Minute Manager 》作者 Ken Blanchard and Spencer Johnson,首次出版:1982年。主要講述一個年輕人在尋找最有效的經(jīng)理人過程中認識到One Minute Manager的價值,并想成為其中一員,通過不斷的學(xué)習揭示了一分鐘經(jīng)理人的技巧。“一分鐘經(jīng)理人”的三個管理技巧即:
一分鐘目標- One-minute Goals
一分鐘稱贊- One-minute Praisings
一分鐘批評- One-minute Reprimands
這三個簡單實用的秘訣濃縮了管理的精髓:目標明確具體,獎懲及時到位。
“一分鐘目標”即用精練的語言描述目標,讓員工認同目標,設(shè)定目標標準,發(fā)揮員工潛力;
One-minute goals setting:
-Agree on your goals
-See what good behavior looks like
-Write out each of your goals on a single sheet of paper using less than 250 words
-Read and re-read each goal which require only a minute or so each time you do it
-Take a minute every once in a while out of your day to look at your performance and
-See whether or not your behavior matches your goal
“一分鐘稱贊”即及時肯定員工業(yè)績,注重并利用員工對稱 贊的心理反饋,鼓勵員工繼續(xù)努力并支持其走向成功;
One-minute praising works:
-Tell people up front that you are going to let them know how they are doing
-Praise people immediately
-Tell people what they did right be specific
-Tell people how good you feel about what they did right ,and how it helps the organization and the other people who work there
-Stop for a moment of silence to let them feel how good you feel
-Encourage them to do more of the same
-Shake hands or touch people in a way that make it clear that you support their success in the organization
“一分鐘批評”即要及時批評,并指出錯誤導(dǎo)致的后果,講究批評藝術(shù),運用情感誘導(dǎo)。
One-minute reprimand works:
-Tell people beforehand that you are going to let them know how they are doing and in no uncertain way
- Reprimand people immediately
-Tell people what they did wrong be specific
-Tell people how good you feel about what they did wrong , and in no uncertain way
-Stop for a few second of uncomfortable silence to let them feel how you feel
-Shake hands or touch people in a way that lets them know you are honestly on their side
-Remind them how much you value them
-Reaffirm that you think well of them but not of their performance in this situation
-Realize that when the reprimand is over, it’s over.
如何進行一分鐘經(jīng)理人實踐,需要繼續(xù)探討。
參考文獻
http://www.slideshare.net/sanjayrajthilak/one-minute-management-techniques
http://wiki.mbalib.com/wiki/%E3%80%8A%E4%B8%80%E5%88%86%E9%92%9F%E7%BB%8F%E7%90%86%E4%BA%BA%E3%80%8B
http://book.douban.com/annotation/16515142/
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